F.A.Q

You will be transferred to HDFC, a third party payment gateway to complete your transaction. HDFC is the biggest payment gateway in India, and a 100% secure, PCI DSS certified site, using the highest levels of encryption possible. 

Payments within India

• Credit / debit card: Visa, MasterCard, Maestro, Diners, American Express

International Payments

Payment accepted only via credit card: Visa, Mastercard, American Express, JCB and Diners. All orders are processed in the currency shown (USD), and for this some credit cards may charge a foreign transaction fee if you’re holding account is in a different currency. Please check with your card issuer if this is applicable to you, as we cannot predict or control bank fees and will not be responsible for them.

How do I make a purchase?

Shopping at Shibori Designer is easy: Click on the Women’s Essentials, Corporate and Product Categories links. Once you have found an item, choose your size, colour and click on the ‘ADD TO CART button on the product page. Review the items in your shopping cart by clicking the ‘SHOPPING CART’ link at the top of the page. Click on ‘CHECKOUT’ to complete your order.

Do I need to create an account to place an order?

You can shop at Shibori Designer without creating an account. However, we recommend you create an account with us to enjoy the following benefits:

• Track your orders and review past purchases
• Receive Loyalty and other discount benefits as a registered customer
• Save your address and card details so you can make faster payments next time you shop with us.

Is my personal information kept private?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.

How can I track my order?

As soon as you place your order, you will receive a confirmation email. Orders are dispatched from our workshop in Satellite, Ahmedabad, Gujarat within 2-3 business days. As soon as your order has been dispatched, you will receive an email with a tracking number, which you can use to track your order on Maruti couriers. 

How do I return or exchange an item?

Making a return or exchange is easy. If you are unhappy with your product or if it has been damaged in transit, please contact us at contact@shiboridesigner.in as soon as possible. We can offer a refund or replacement on any item as long as it is returned in its original condition and packaging within 15 days of receipt. Exchange orders and Final Sale styles are not eligible for return or exchange. Please note, however, that we are unable to reimburse shipping costs, including those to return the product to Shibori Designer. We recommend that you obtain proof of postage on returning the item to us, as we cannot accept responsibility for items lost in the post. Once we receive the item/s, the refund will be initiated. For more information, please read our Return Policy in full.

When can I expect my refund?

Your refund will be credited to the original payment method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

Do you have a physical store?

Yes, our flagship stores are located in Satellite & Vastrapur, Ahmedabd, Gujarat as an extension of our studio. Customers in Ahmedabad are welcome to visit our studio/store in Satellite or Vastrapur from Monday-Saturday between 10am – 8pm. We welcome walk-ins or you can give us a call on 91-99048 65656 / email: contact@Shibori Designer.in to make an appointment to visit our store. For the full list of online and retail shops that stock our clothing, take a look at the stockist tab on our home page. Items purchased at our retail store cannot be returned. An exchange for your order can be processed in the form of store credit.

How do I select my size?

To help you choose the best size, you’ll find the following information on every product page: A link to a ‘size conversion chart’ to help you convert international sizes, as well as a ‘product measurement’ chart in inches. If you need more help regarding sizing and fit, email us at contact@shiboridesigner.in.

Do you do wholesale and bulk orders?

Yes. Please email us at contact@shiboridesigner.in with your requirements. If you are a retailer interested in stocking SHIBORI DESIGNER, we’d love to hear from you! Please get in touch on contact@shiboridesigner.in with a little bit about your store and if there are any products or collections that you are particularly interested in, and we’ll happily send you the relevant wholesale catalogs and information

What is an SHIBORI DESIGNER E-Gift Card?

An E-Gift Card purchased on our website is the INR (Indian Rupee) monetary equivalent of virtual funds that can only be used toward a purchase made on https://Shibori Designer.in. It’s the perfect gift for everyone on your list (as well as the simplest). It acts just like a debit card – you choose the amount you would like to give (Rs. 10,000 or less) and the recipient can redeem it for merchandise of their choice worth an equal or lesser value.

Will my E-Gift card ever expire?

E-gift cards are valid for 1year from the date of purchase.

Can I return my E-Gift card?

E-Gift cards cannot be returned or exchanged.

Can I return or exchange an item purchased with an E-Gift card?

Items purchased with an E-gift card cannot be returned. An exchange for your order can be processed in the form of store credit.

All orders are shipped from our studio in Ahmedabad using Maruti Courier, FedEx, and DHL.

Order and Shipping Process

As soon you place your order, you will receive a confirmation email. Orders are dispatched from our studio within 2-3 working days. As soon as your order has been dispatched, you will receive an email with a tracking number, which you can use to track your order on our shipping agents’ sites.
For domestic shipments, please allow 3-5 working days from dispatch for your goods to arrive and 5-10 working days for international shipments.

Returns

If you are unhappy with your product or if it has been damaged in transit, please contact us at contact@shiboridesigner.in as soon as possible. We can offer a refund or replacement on any item as long as it is returned in its original condition and packaging within 15 days of receipt. Exchange orders and Final Sale styles are not eligible for return or exchange. Please note, however, that we are unable to reimburse shipping costs, including those to return the product to Shibori Designer. We recommend that you obtain proof of postage on returning the item to us, as we cannot accept responsibility for items lost in the post. Once we receive the item/s, the refund will be initiated.

Items purchased at our retail store cannot be returned. An exchange for your order can be processed in the form of store credit.

Please make sure your items are returned new, unused and with all SHIBORI DESIGNER garment tags and packaging still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Your refund will be credited to the original payment method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.